Frequently Asked Questions

THE VICE

What is The Vice?

The Vice is our crowd funding platform for new products ideas.

How does it work?

Every month we release a new product ideas to The Vice. For a two month period these products are available to pre-order at a discounted price. By purchasing these products before they enter production, you help ensure that they reach the production process. Products that reach their funding goal are manufactured and then delivered. At the close of each campaign, customers will be notified then their product will be shipped. Or, if the product doesn’t reach it’s funding goal, we will issue you a full refund.

Why crowd funding?

By participating in The Vice, you get to bring Hook and Vice products to reality. You also get pre-sale discounts that average more than 25%. Discount aside, for us the most important thing was to make sure that we were only producing what people really want. By having our customers participate we know ahead of time what products are sought after and what products fall short.

How long is the funding period?

Each product has it’s own timeline for funding depending on the specific product.

How long does it take to deliver products?

With every product in The Vice section of our site we include an estimated shipping date. Generally it can range from 1 week up to 12 weeks depending on the specific product. If ever there are difficulties in manufacturing we’ll be in touch as soon as possible to update you if the project changes. If ever a product doesn’t ship you will be refunded 100% of your payment.

When am I actually billed?

We’ll charge your card upon checkout.

What happens if a product doesn’t reach its goal?

In the event a The Vice product does not reach its funding goal, we’ll be in touch to let you know if we decide to make the product anyway, or we will provide you with a full refund.

Will the product be available for sale at after the closing date?

Perhaps. If it is you will have to pay full price, and it may be sold out by the time goes to production.

SIZING CHART

Our caps are one rise fits most. Our shirts are standard sizing, and they may shrink a size when put in the dryer. If it fits perfect when you get it don’t put it in the dryer. If it fits a little large put it in the dryer and it will shrink a little.

HOW TO PURCHASE

When you find an item that you would like to purchase, click the “add to cart” button. The item(s) you have chosen will appear in your cart. To finalize your purchase, click “checkout”. Please make sure the items, sizes and quantity are correct. If there is a mistake, you can remove the item in the checkout by selecting “update”. Once the order is confirmed, follow the payment instructions to complete your order.

CONFIRMATION

Once you have completed entering your address and credit card information press “submit” and an e-mail confirmation will be sent to you. This will have your order number, complete order details and shipping address. Please save this document for your records. If there is a mistake on this e-mail confirmation, please notify service@hookandvice.com immediately.

METHOD OF PAYMENT

Hook And Vice accepts Visa and MasterCard.

PRICING

All prices shown on the site are in Canadian dollars. Prices listed on the page and in the shopping cart do not include shipping, handling fees or taxes. As you check out you will be able to choose the shipping option that you prefer. Taxes will be added according to your location. The final price (including applicable taxes and shipping) will be displayed prior to entering your credit card number and will also be sent to you in the confirmation e-mail.

TAXES

Your order is subject to applicable taxes:
British Columbia: 12%
Ontario: 13%
Nova Scotia: 15%
Nfld & Labrador: 13%
PEI: 13%
New Brunswick: 13%
Quebec: 14.975%

USA: You will be charged the appropriate taxes according to your state.

DUTY

Products shipped from the USA into Canada are subject to import duties and additional fees may apply.

STOCK AVAILABILITY

Hook and Vice keeps all stock listings up to date. If, however, stock availability on your order has changed, we will inform you via e-mail with an approximate time frame on a restocking date.

HOW WILL MY ORDER BE SHIPPED AND HOW MUCH WILL IT COST?

Shipping will depend on what you order and where you live. Some of our products are made in the USA and they will be shipped directly from the USA. Other products are assembled in Vancouver, Canada and will be shipped from Canada. If you purchase several different items you may have multiple shipping costs do to the various locations it’s being shipped from. At this time we are a very small company and to keep your costs down this is our only viable solution.

Orders will be charged shipping rates based on your location and where the our products are being shipped from.

SHIPPING CONFIRMATION

You will receive an email confirmation once your order has shipped.

WHEN WILL I BE CHARGED?

You will be charged at check out.

Still uncertain? Send us an email at info@hoookandvice.com, or give us a call at 604-836-1519.

RETURN POLICY

Refunds/exchanges will be given if you have received the wrong merchandise (what you have received is different from what was written on your order confirmation email)

Returns may only be made within 14 days of the delivery date.*

All returned merchandise must be unwashed, unworn with tags attached.
Worn, washed or de-tagged garments will not be accepted. (All garments are subject to inspection)

Shipping costs are not refunded. Any and all must have an return number attached to be accepted. Email us to get a return number info@hoookandvice.com.

ORDER CANCELLATION / OUT OF STOCK ITEMS

Only orders that have not been processed and shipped may be cancelled. If you wish to cancel an order, please email us right away at info@hookandvice.com. Please have your order number ready. Hook and Vice reserves the right to refuse order cancellation if the order has already been processed and shipped. Please note that most of our products are printed individually the moment your order is processed.

If an item is out of stock or no longer available, Hook and Vice may cancel your order or part of your order. You will be notified via email if any part of your order is unavailable and you will be refunded the appropriate amount.

* THERE ARE NO REFUNDS/EXCHANGES ON SALE / DISCOUNTED ITEMS

FABRIC CARE

Did you know? 60% of greenhouse gasses generated over the lifetime of a garment come from typical machine washing and drying. You can easily cut this down by trying a green tip we at Hook and Vice encourage: wash your clothes in cold water and hang to dry. Also, try a phosphate free or planet friendly detergent!

QUESTIONS

If you have any questions, please feel free to contact us at info@hoookandvice.com.

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